Perspectives of community pharmacists on extended pharmacy services and value-added services in Malaysia: a cross-sectional survey
Chu, Jianfeng, Maharajan, Mari Kannan, and Rajiah, Kingston (2024) Perspectives of community pharmacists on extended pharmacy services and value-added services in Malaysia: a cross-sectional survey. International Journal of Pharmacy Practice, 32 (2). pp. 146-155.
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Abstract
Objective: This study aimed to investigate patterns of extended pharmacy services (EPS) provided by Malaysian community pharmacists and their willingness to provide value-added services (VAS) in addition to EPS. Additionally, this study examined the barriers to the effective implementation of these two services. Method: A cross-sectional survey was conducted using a self-administered questionnaire among community pharmacists in Selangor and Kuala Lumpur. Convenience sampling was done, and descriptive statistics and correlation analysis were performed. Results: Two hundred and thirty-six pharmacists participated. The most rendered EPS were nutritional supplements, hypertension management, and diabetic management, while chronic kidney disease management, smoking cessation, and mental health services were the least rendered. Pharmacists were willing to provide medication waste management and vaccination as VAS but were less inclined towards therapeutic drug monitoring and sterile compounding. Barriers included limited access to medical records of patients, lack of designated counselling areas, and concerns about remuneration. High sales pressure and busy workloads were additional barriers to providing VAS. Continuous professional development (CPD) positively influenced pharmacists’ engagement in EPS and VAS. Conclusions: This study highlights service provision trends and areas for improvement. Addressing identified barriers, such as enhancing access to patient records and establishing designated counselling areas, can improve service delivery. Remuneration models and workload management strategies should be considered to alleviate barriers related to sales pressure and time constraints. Promoting CPD opportunities is crucial for enhancing pharmacist engagement and optimizing EPS and VAS.
| Item ID: | 89762 |
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| Item Type: | Article (Research - C1) |
| ISSN: | 2042-7174 |
| Keywords: | decent work, economic growth, gender equality, infrastructure, professional development, sustainability |
| Copyright Information: | © The Author(s) 2023. Published by Oxford University Press on behalf of the Royal Pharmaceutical Society. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited. |
| Date Deposited: | 11 May 2026 00:38 |
| FoR Codes: | 42 HEALTH SCIENCES > 4203 Health services and systems > 420305 Health and community services @ 100% |
| SEO Codes: | 20 HEALTH > 2099 Other health > 209999 Other health not elsewhere classified @ 100% |
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