Yap, Joel Qi Hong, Kamble, Zilmiyah, Kuah, Adrian T.H., and Tolkach, Denis (2024) The impact of digitalisation and digitisation in museums on memory-making. Current Issues in Tourism. (In Press)

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Abstract

Museums have expanded beyond their initial role in preserving artefacts as memory intuitions, playing an educational role and being tourist attractions. They had to adapt and increasingly utilise digital technologies to stay relevant in contemporary times. The use of technology in museums can be divided into two domains: digitalisation and digitisation. This study reviews 83 screened articles aligning with the guidelines of PRISMA systematic review to analyse existing knowledge about digitalisation and digitisation in museums, to demonstrate how these processes impact the role of museums, memory-making, and identify gaps for further research. The results indicate that digitalisation and digitisation enhance the overall museum experience for museum visitors and promote the educational aspect of museums as an ‘interconnected space’. Notable use of digitalisation includes the use of Virtual Reality and Augmented Reality, while digitisation often is present through museum websites. Nonetheless, four current challenges for museums have been identified that warrant further research.

Item ID:	82895
Item Type:	Article (Research - C1)
ISSN:	1747-7603
Keywords:	Museums; tourism planning; digitisation; digitalisation; memory-making; collective memory
Copyright Information:	This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided theoriginal work is properly cited, and is not altered, transformed, or built upon in any way. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
Date Deposited:	11 Jun 2024 00:44
FoR Codes:	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350803 Tourism management @ 60% 43 HISTORY, HERITAGE AND ARCHAEOLOGY > 4302 Heritage, archive and museum studies > 430299 Heritage, archive and museum studies not elsewhere classified @ 40%
SEO Codes:	11 COMMERCIAL SERVICES AND TOURISM > 1104 Tourism services > 110402 Socio-cultural issues in tourism @ 70% 13 CULTURE AND SOCIETY > 1304 Heritage > 130402 Conserving collections and movable cultural heritage @ 30%
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