Sustaining rural pharmacy workforce understanding key attributes for enhanced retention and recruitment
Terry, Daniel, Peck, Blake, Hills, Danny, Bishop, Jaclyn, Kirschbaum, Mark, Obamiro, Kehinde, Phan, Hoang, Baker, Ed, and Schmitz, David (2023) Sustaining rural pharmacy workforce understanding key attributes for enhanced retention and recruitment. Australian Journal of Rural Health, 31 (2). pp. 218-229.
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Abstract
Objective: To pilot the Pharmacist Community Apgar Questionnaire (PharmCAQ) and evaluate its usability and capacity to develop a greater understanding of the unique factors that impact the rural recruitment and retention of pharmacists.
Design: Cross-sectional design involving face-to-face, telephone or video conferencing interviews.
Setting: Twelve rural communities across Tasmania and Western Victoria, Australia.
Participants: Participants (n = 24) included pharmacists, a Director of Clinical Services, pharmacy practice managers and senior pharmacy assistants.
Main Outcome Measures: Interviews enabled the completion of the PharmCAQ, which assigns quantitative values to 50 key factors to ascertain a community's strengths and challenges associated with recruitment and retention and their relative importance to the pharmacist workforce.
Results: The cumulative PharmCAQ scores indicated the tool was sensitive enough to differentiate high- and low-performing communities. Overall, the highest-rated factors considered most vital to pharmacist recruitment and retention were the reputation of the pharmacy, the ability of the pharmacist to be independent and autonomous, the loyalty of the community to the pharmacy, the level and stability of monetary compensation and the breadth of tasks available to a pharmacist.
Conclusions: This study identified the strengths and challenges of participating communities and provided an insight into the shared factors to consider in recruiting and retaining pharmacists. Further, each community has unique strengths that can further be promoted in recruitment, flagging where limited resources are best used to address site specific challenges. This is more likely to ensure the matching of the right candidate with the right community.
| Item ID: | 78784 |
|---|---|
| Item Type: | Article (Research - C1) |
| ISSN: | 1440-1584 |
| Keywords: | pharmacy, recruitment, recruitment and retention, rural health, rural workforce |
| Copyright Information: | © 2022 The Authors. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made. |
| Date Deposited: | 09 Nov 2023 00:00 |
| FoR Codes: | 42 HEALTH SCIENCES > 4203 Health services and systems > 420321 Rural and remote health services @ 100% |
| SEO Codes: | 20 HEALTH > 2005 Specific population health (excl. Indigenous health) > 200508 Rural and remote area health @ 60% 20 HEALTH > 2003 Provision of health and support services > 200301 Allied health therapies (excl. mental health services) @ 40% |
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