Tourist scams: cues and processes in decision-making

Xu, Ding, Murphy, Laurie, and Chen, Tingzhen (2022) Tourist scams: cues and processes in decision-making. Asia Pacific Journal of Tourism Research, 27 (12). pp. 1247-1263.

[img] PDF (Published Version) - Published Version
Restricted to Repository staff only

View at Publisher Website:


Tourist scams have long been a challenge for tourist security and destination management. Understanding the tourist decision-making process can improve scam prevention. Through a quasi-experiment, 609 participants made, and documented reasons for, decisions after viewing animated scam videos. Thematic analysis was conducted to explore the external (operational) cues and internal (respondent-related) references, and revealed two categories of cues, namely scam-covering and scam-revealing cues. Three internal references—emotions, knowledge and needs—exerted a crucial impact. Multiple heuristics strategies were identified, and a model was made to illustrate the decision-making process. Theoretic and pragmatic implications are discussed for communicating scam detection.

Item ID: 77956
Item Type: Article (Research - C1)
ISSN: 1741-6507
Keywords: Tourist safety, tourist scams, deicsion-making process, dual process theories, scam detection, quasi-experiment
Copyright Information: © 2023 Asia Pacific Tourism Association.
Date Deposited: 22 Mar 2023 07:40
FoR Codes: 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350806 Tourist behaviour and visitor experience @ 100%
SEO Codes: 11 COMMERCIAL SERVICES AND TOURISM > 1104 Tourism services > 110401 Economic issues in tourism @ 100%
Downloads: Total: 1
More Statistics

Actions (Repository Staff Only)

Item Control Page Item Control Page