‘Being treated like an actual person’: attitudinal accessibility on the bus

Das Neves, Bonnie, Unsworth, Carolyn, and Browning, Colette (2023) ‘Being treated like an actual person’: attitudinal accessibility on the bus. Mobilities, 18. pp. 425-444.

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Whilst the essential nature of built environment accessibility has been well established in transport research, attitudinal, behavioural, and communication barriers experienced by transport users remain largely overlooked. Subtle and insidious, repetitive negative attitudes, behaviour, and communication can force disabled passengers out of the most affordable transport option available. Applying the Disability Justice Framework and a Mobility Justice approach, this study investigated disabled passengers’ reported experience of bus driver attitudes, behaviours, and communication methods, and the impact of these encounters. A mixed methods cross-sectional survey and focus groups with disabled adults and support persons were conducted. An Advisory Working Group of transport accessibility advocates, all with lived experience, were engaged to oversee the study design. Participants reported that some bus drivers demonstrated ableist attitudes, discriminatory behaviour, and communication methods. Many passengers had reduced or stopped catching buses altogether due to these negative encounters, restricting their community mobility, which further impacted their quality of life. Participants’ recommendations for drivers, operators, and transport authorities were thematically integrated into one statement, reinforcing the power of attitudinal access—‘treat me like the person I am, who is valid; with a right to time, space and safety; listen to me, and prove you care’.

Item ID: 76805
Item Type: Article (Research - C1)
ISSN: 1745-011X
Keywords: Accessibility, attitudes, ableism, intersectionality, public transport
Copyright Information: © 2022 The Author(s) Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
Date Deposited: 16 Nov 2022 09:02
FoR Codes: 42 HEALTH SCIENCES > 4201 Allied health and rehabilitation science > 420104 Occupational therapy @ 100%
SEO Codes: 20 HEALTH > 2001 Clinical health > 200199 Clinical health not elsewhere classified @ 100%
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