Hamilton, John, and Selen, Willem (2005) An e-enabled service value network for the pharmaceutical industry. In: Proceedings of the Fifth International Conference on Electronic Business. pp. 267-273. From: Enhancing logistics and supply chain competence through e-business, 5-9 December 2005, Hong Kong.

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Abstract

Across Australia the pharmacy industry is undergoing major reform and re-structuring. Emerging technologies like e-pharmacies, new low cost players, pressures from supermarkets, doctors, consumers and politicians have changed the nature of this industry. Such pressures are causing the industry to unite, to draw all its component players together, and to deliver a new disruptive solution set that will likely radically change the status of competition. A service value network (SVN) framework is discussed as the likely scenario, and its major underlying dimensions are detailed. Such a SVN approach may eventually lead to better strategic alignment, higher industry performance (capabilities and delivery), greater value adding solutions, increased customer satisfaction, and more competitive pricing.

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