Emotions and under-insurance: Exploring reflexivity and relations with the insurance industry

Osbaldiston, Nick (2022) Emotions and under-insurance: Exploring reflexivity and relations with the insurance industry. In: Booth, Kate, Lucas, Chloe, and French, Shaun, (eds.) Climate, Society and Elemental Insurance: capacities and limitations. Routledge, Abingdon, UK, pp. 156-166.

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In our contemporary age, knowing who to invest our trust in and how trusting relationships develop is a complicated matter. Early sociologists have encouraged us to consider this state of reflexivity as one where individuals are constantly reflecting on the relationships they have through cognitive frames. Recent theoretical and empirical work has suggested that emotions are also an important factor in this process. In this chapter, how people understand insurance and how they interpret different facets of the insurance sector is understood as not simply logical, but emotional. Using the concept of emotional reflexivity, the question of how emotions underpin relations between the consumer and the insurance sector is explored. It is argued that emotions drive mistrust and potentially cause some to underinsure their property.

Item ID: 73636
Item Type: Book Chapter (Research - B1)
ISBN: 9781003157571
Keywords: underinsurance; climate change; Cairns; reflexivity; risk
Copyright Information: Creative Commons, CC BY-NC-ND
Date Deposited: 14 Sep 2022 01:07
FoR Codes: 44 HUMAN SOCIETY > 4410 Sociology > 441002 Environmental sociology @ 70%
44 HUMAN SOCIETY > 4410 Sociology > 441005 Social theory @ 30%
SEO Codes: 19 ENVIRONMENTAL POLICY, CLIMATE CHANGE AND NATURAL HAZARDS > 1901 Adaptation to climate change > 190103 Social impacts of climate change and variability @ 100%
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