Filep, Sebastian (2008) Applying the dimensions of flow to explore visitor engagement and satisfaction. Visitor Studies, 11 (1). pp. 90-108.

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Abstract

This article applies models from the field of positive psychology in conceptualising and appraising visitor or tourist satisfaction. In particular, visitor engagement is explored using personal narrative essays as a means of assessing satisfaction. Twenty university study-abroad students participated in the study, writing reflective essays about their year-long overseas experience. The results suggest that aspects of flow, and other concepts from positive psychology, were part of the students' satisfaction. Exploring engagement in this way has thus uncovered a fresh layer of satisfaction that could not have been detected by a traditional tourist satisfaction approach.

Item ID:	7240
Item Type:	Article (Research - C1)
ISSN:	1934-7715
Keywords:	visitor satisfaction; tourism; tourism experiences
Related URLs:	Publisher
Date Deposited:	02 Mar 2010 04:50
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150606 Tourist Behaviour and Visitor Experience @ 100%
SEO Codes:	90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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