Wilks, Jeff, Pendergast, Donna, Leggat, Peter A., and Morgan, Damian (2021) Issues in tourist health, safety and wellbeing. In: Wilks, Jeff, Pendergast, Donna, Leggat, Peter A., and Morgan, Damian, (eds.) Tourist Health, Safety and Wellbeing in the New Normal. Springer, Singapore, pp. 1-22.

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Abstract

At the time of writing the most pressing issue for the tourism industry is to survive economically until vaccines for COVID-19 can be widely distributed,allowing travel to recommence globally. While international travel has been largely suspended in 2020 the industry focus has turned to domestic tourism in most destinations, taking onboard COVID-safe measures to protect travellers. At the same time, the core issues of how to keep tourists safe and healthy more broadly have not changed. This chapter looks at current issues and examines the shift from risk management and prevention in tourism prevalent in the 1990s, where the industry had a very proactive approach to customer health and safety, to a more recent crisis management and recovery framework economically driven in response to significant challenging events. In the new normal customer care is in ascendency again with the need to anticipate health and safety issues, develop protocols and emergency plans, train staff and constantly monitor activity to deliver quality services. Tools and strategies that have fallen into disuse in recent years are still available and very relevant to address current issues. The tourism industry and individual tourists must accept that COVID-19 will have lasting impacts on the future of travel and recognise that the world will never completely return to the old ways of doing things. In the new normal we will need to embrace both new and existing ways of keeping travellers safe.

Item ID:	71016
Item Type:	Book Chapter (Research - B1)
ISBN:	978-981-16-5414-5
Keywords:	Tourist; Health; Safety; Wellbeing; Issues; COVID-19
Copyright Information:	© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021
Date Deposited:	01 Dec 2021 00:23
FoR Codes:	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350803 Tourism management @ 50% 42 HEALTH SCIENCES > 4299 Other health sciences > 429999 Other health sciences not elsewhere classified @ 50%
SEO Codes:	11 COMMERCIAL SERVICES AND TOURISM > 1104 Tourism services > 110499 Tourism services not elsewhere classified @ 50% 20 HEALTH > 2099 Other health > 209999 Other health not elsewhere classified @ 50%
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