Digital health and patient-centred care: a digital systems view

Papavasiliou, Samantha, Reaiche, Carmen, and Papavasiliou, Shirley (2021) Digital health and patient-centred care: a digital systems view. Systems Research and Behavioral Science, 38 (2). pp. 231-245.

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The public sectors' shift to digital first service provision has had a considerable impact on how individuals interact with public sector entities. This research highlights the similar assistance requirements and concerns with different public sector digital services. Evidence for this research is presented through a case study on the Australian digital healthcare platform, MyAgedCare. By understanding the different issues and assistance seeking requirements across the public sector digital services, digital service designers and policymakers can better create services that meet the needs and expectations of users. A primary finding of this research highlights the expectation of users that the human interface for assistance is maintained, in order to maximize an individual's capacity to interact with the system successfully.

Item ID: 68234
Item Type: Article (Research - C1)
ISSN: 1099-1743
Keywords: digital health, digital inclusiveness, digital systems, patient-centred care
Copyright Information: © 2020 John Wiley & Sons, Ltd
Date Deposited: 19 Jul 2021 00:55
FoR Codes: 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350713 Project management @ 50%
46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460910 Information systems user experience design and development @ 50%
SEO Codes: 22 INFORMATION AND COMMUNICATION SERVICES > 2201 Communication technologies, systems and services > 220199 Communication technologies, systems and services not elsewhere classified @ 100%
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