Development and validation of health service management competencies

Liang, Zhanming, Howard, Peter F., Leggat, Sandra, and Bartram, Timothy (2018) Development and validation of health service management competencies. Journal Of Health Organization And Management, 32 (2). pp. 157-175.

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Abstract

Purpose: The importance of managerial competencies in monitoring and improving the performance of organisational leaders and managers is well accepted. Different processes have been used to identify and develop competency frameworks or models for healthcare managers around the world to meet different contextual needs. The purpose of the paper is to introduce a validated process in management competency identification and development applied in Australia – a process leading to a management competency framework with associated behavioural items that can be used to measure core management competencies of health service managers.

Design/methodology/approach: The management competency framework development study incorporated both qualitative and quantitative methods, implemented in four stages, including job description analysis, focus group discussions and online surveys.

Findings: The study confirmed that the four-stage process could identify management competencies and the framework developed is considered reliable and valid for developing a management competency assessment tool that can measure management competence amongst managers in health organisations. In addition, supervisors of health service managers could use the framework to distinguish perceived superior and average performers among managers in health organisations.

Practical implications: Developing the core competencies of health service managers is important for management performance improvement and talent management. The six core management competencies identified can be used to guide the design professional development activities for health service managers.

Originality/value: The validated management competency identification and development process can be applied in other countries and different industrial contexts to identify core management competency requirements.

Item ID: 68170
Item Type: Article (Research - C1)
ISSN: 1758-7247
Keywords: Competencies, Competency frameworks, Competency models, Health managers, Management
Copyright Information: © Emerald Publishing Limited
Date Deposited: 11 Aug 2021 00:10
FoR Codes: 42 HEALTH SCIENCES > 4203 Health services and systems > 420309 Health management @ 50%
42 HEALTH SCIENCES > 4203 Health services and systems > 420311 Health systems @ 50%
SEO Codes: 20 HEALTH > 2004 Public health (excl. specific population health) > 200499 Public health (excl. specific population health) not elsewhere classified @ 50%
28 EXPANDING KNOWLEDGE > 2801 Expanding knowledge > 280112 Expanding knowledge in the health sciences @ 50%
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