The role of social media in the luxury tourism business: a research review and trajectory assessment

Thirumaran, K., Jang, Haejin, Pourabedin, Zahra, and Wood, Jacob (2021) The role of social media in the luxury tourism business: a research review and trajectory assessment. Sustainability, 13 (3). 1216.

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The luxury tourism industry immediately conjures up thoughts of exclusivity, with access to it confined to a small and elite group of travelers often located within their own social bubble. Our systematic literature review seeks to understand how tourism scholarship has addressed the issue of luxury travel based on social media pronouncements and the areas of concentration in which earlier studies have been conducted. Literature was sourced using the following key terms "luxury tourism", "elite travel", "social media", and "sustainability" in various combinations using the OneSearch online platform, the Proquest Database, and Google Scholar. Only peer-reviewed journals were used for the critical analysis. Three main thematic areas were identified and reviewed: (1) the role of social media in luxury tourism; (2) the behavioral attributes of luxury travelers' when using social media; and (3) the methodologies employed in the extant literature, given the limitations of accessing specific data for the luxury tourism market. The selected period for the journals and articles reviewed was the last ten years, from March 2010 to March 2020. NVivo version 12 was used to decipher the themes and focus areas as well as quantify the significance of social media to luxury tourism. Drawing from these literature review outcomes, the study explores future research areas and issues that require new theoretical and methodological frameworks to further our understanding of the intersection between social media and the luxury tourism business.

Item ID: 65790
Item Type: Article (Research - C1)
ISSN: 2071-1050
Keywords: luxury tourism; social media; integrative literature review; sustainability; competitiveness
Copyright Information: Copyright: © 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (
Date Deposited: 27 Jan 2021 23:55
FoR Codes: 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350803 Tourism management @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900399 Tourism not elsewhere classified @ 100%
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