Confidentiality, privacy and communication

Biedermann, Narelle, and Shepherd, Julie (2020) Confidentiality, privacy and communication. In: Birks, Melanie, Davis, Jenny, and Chapman, Ysanne B., (eds.) Professional and therapeutic communication. Oxford University Press, Melbourne, Victoria, Australia, pp. 198-219.

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[Extract] As we have learnt through the previous chapters, communication in healthcare is a uniquely complex but vital component of the relationship between the healthcare professional and the patient. It is essential for the provision of safe and quality care. In this chapter, we explore the concepts of privacy and confidentiality in relation to communication, and outline the legal, ethical and moral obligations that healthcare professionals must be aware of and abide by. The chapter provides guidance on common challenges encountered in maintaining confidentiality, and offers examples of contemporary considerations and provisions when the duty of confidentiality may be dismissed. It is by no means a complete rulebook; instead, it provides a foundational framework upon which the healthcare professional can explore confidentiality in communication within their own clinical world.

Item ID: 63973
Item Type: Book Chapter (Teaching Material)
ISBN: 978-0-19-032346-2
Keywords: communication; privacy; confidentiality
Copyright Information: © Melanie Birks, Jenny Davis and Ysanne B. Chapman
Date Deposited: 05 Aug 2020 01:14
FoR Codes: 20 LANGUAGE, COMMUNICATION AND CULTURE > 2099 Other Language, Literature and Culture > 209999 Language, Communication and Culture not elsewhere classified @ 50%
11 MEDICAL AND HEALTH SCIENCES > 1199 Other Medical and Health Sciences > 119999 Medical and Health Sciences not elsewhere classified @ 50%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970120 Expanding Knowledge in Language, Communication and Culture @ 100%
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