Pearce, Philip (2018) Loved to death; authenticity and popularity paradoxes at Juliet's balcony, Verona, Italy. In: Proceedings of the 28th Annual Council for Australasian University Tourism and Hospitality Education Conference. pp. 358-368. From: CAUTHE 2018: 28th Annual Council for Australasian University Tourism and Hospitality Education Conference: get smart: paradoxes and possibilities in tourism, hospitality and events, 5-8 February 2018, Newcastle, NSW, Australia., 5-8 February 2018, Newcastle, NSW, Australia.

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Abstract

Building on Cohen's multiple views of authenticity, and literature on love as a desired emotional state, the study seeks to understand tourists' on-site experiences at Juliet's balcony, Verona Italy. By recording how much time a sample of tourists spend in the setting, and informed by tourists' TripAdvisor comments, the study explored two linked paradoxes: how do tourist experience a private emotional state in the midst of others, and how do they create an experience for themselves at a site where any test for objective authenticity fails. The results report that many, but certainly not all tourists, employ hot authentication as a pathway to a positive experience. The importance of skilled behaviour as an organiser to understand tourists' response to settings is advanced. Developing and promoting tourists' skills assists in thinking about the ways authenticity and popularity paradoxes can be resolved in very crowded sites.

Item ID:	61375
Item Type:	Conference Item (Research - E1)
ISBN:	978-0-9945141-2-7
Keywords:	subjective authenticity; romantic love; crowding; on-site observation; tourists' skills; sustainability
Date Deposited:	08 Jan 2020 01:25
FoR Codes:	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350806 Tourist behaviour and visitor experience @ 100%
SEO Codes:	90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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