Connecting people with experiences

Moscardo, Gianna (2019) Connecting people with experiences. In: McCool, Stephen F., and Bosak, Keith, (eds.) A research agenda for sustainable tourism. Elgar research agendas . Edward Elgar, Cheltenham, GBR, pp. 70-89.

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Abstract

The experiential turn in tourism research explicitly recognizes that the central element driving tourist behavior is the desire to have a positive experience at a destination (Moscardo, 2015a). Tourist destinations offer tourist experience opportunities through their physical features, the activities offered and the support infrastructure provided. Traditionally destination marketers and tourism developers focused on identifying the most readily accessible and most easily tempted tourist groups or markets and adjusting the destination to offer the experience opportunities judged to be most attractive to these markets. This approach, referred to as promotional dominated marketing by McCool in Chapter 1 of this book, can be linked to a wide variety of unsustainable practices and outcomes. This chapter uses experience as a concept that connects tourists to destinations, and explores how these connections are linked to tourism impacts and sustainability. This systems approach is used to map out the different ways tourists and residents are connected to each other and to tourist experience opportunities. This chapter adopts a destination community well-being (DCW) approach to sustainability which argues that several different forms of capital including natural, social, human, cultural, political, built, and manufactured as well as financial capital, are critical elements of well-being for both individuals and communities (Bandarage, 2013; Scott, 2012). This DCW approach to sustainability also proposes that new models of economic systems need to explicitly include all these capitals and focus on improving overall well-being and not just financial returns if they are to support greater sustainability (Costanza et al., 2010). The core argument here is that tourism can have both positive and negative impacts on a range of different capitals that make up overall DCW. Understanding and managing tourism impacts on these DCW capitals is therefore critical to make tourism sustainable.

Item ID: 61312
Item Type: Book Chapter (Research - B1)
ISBN: 978-1-78811-709-8
Keywords: sustainable tourist experiences, systems thinking, tourism impacts, destination community wellbeing
Copyright Information: © Stephen F. McCool and Keith Bosak 2019. All rights reserved.
Date Deposited: 03 Jan 2020 05:55
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150601 Impacts of Tourism @ 50%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 50%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9098 Environmentally Sustainable Commercial Services and Tourism > 909899 Environmentally Sustainable Commercial Services and Tourism not elsewhere classified @ 100%
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