Benefits of a mediators' skill set

Holland, Claire (2018) Benefits of a mediators' skill set. In: [Presented at Mediation Awareness Week]. From: Mediation Awareness Week: let's talk about dispute resolution, 18th October 2018, Townsville, QLD, Australia.

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Mediation Awareness Week has events running in the USA, UK and across Australia to showcase how mediation is used to resolve disputes, and how mediation can benefit businesses, communities and individuals. The objective of Mediation Awareness Week events is to grow awareness, knowledge of, and use of mediation across society. It is also for practitioners to showcase their approaches to dispute resolution. In Townsville, we are well placed to be able to learn and apply mediation skills. James Cook University hosts the Conflict Management and Resolution Program, that runs the only practical Masters of its kind in Australia. Focusing on practitioner skills sets, the CMR program at JCU is academically grounded and practice orientated. It is taught by practitioners who are also engaged in research, program design and evaluation. This presentation will talk about mediators relevant skills and knowledge. Specifically around the nature of conflict, the dynamics of power, communication patterns, negotiation dynamics, cross-cultural issues, listening, questioning, reflecting, summarizing, managing high emotion and supporting fairness, equity in mediation, and creating a feeling of safety for the mediation to occur.

Item ID: 60514
Item Type: Conference Item (Abstract / Summary)
Date Deposited: 04 Oct 2019 03:00
FoR Codes: 18 LAW AND LEGAL STUDIES > 1899 Other Law and Legal Studies > 189999 Law and Legal Studies not elsewhere classified @ 100%
SEO Codes: 94 LAW, POLITICS AND COMMUNITY SERVICES > 9499 Other Law, Politics and Community Services > 949999 Law, Politics and Community Services not elsewhere classified @ 100%
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