Dezuanni, Michael, Marshall, Amber, Cross, Amy, Burgess, Jean, and Mitchell, Peta (2019) Digital mentoring in Australian communities: a report prepared for Australia Post. Report. Australia Post, Brisbane, QLD, Australia.

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Abstract

Australia Post provides one of Australia’s largest physical community infrastructure networks, and has focused its efforts to help Australians to connect online safely and with confidence since 2014. As a key player in the Australian digital inclusion effort, Australia Post is investing in research and programs that help people in diverse communities develop critical skills to participate in an increasingly digital society. Australia Post identified a critical gap in valuing and understanding the role digital mentors play in helping learners to develop their digital skills and confidence. At the same time, many of Australia Post’s community partners were also exploring how their digital mentors could better support learners in various environments, including group-based courses, peer-to-peer learning, and one-on-one sessions. Australia Post consequently partnered with Queensland University of Technology’s Digital Media Research Centre (DMRC) to investigate digital mentorship, in a variety of formats and community contexts. In particular, QUT was asked to explore the need for and develop relevant resources to assist digital mentors in the field. This report explains and justifies how these resources for digital mentors were developed.

Item ID:	58583
Item Type:	Report (Report)
Copyright Information:	(C) 2019 Australia Post & Queensland University of Technology
Date Deposited:	22 Jul 2021 00:57
FoR Codes:	10 TECHNOLOGY > 1005 Communications Technologies > 100502 Broadband and Modem Technology @ 60% 10 TECHNOLOGY > 1005 Communications Technologies > 100503 Computer Communications Networks @ 20% 16 STUDIES IN HUMAN SOCIETY > 1608 Sociology > 160804 Rural Sociology @ 20%
SEO Codes:	89 INFORMATION AND COMMUNICATION SERVICES > 8901 Communication Networks and Services > 890103 Mobile Data Networks and Services @ 50% 89 INFORMATION AND COMMUNICATION SERVICES > 8901 Communication Networks and Services > 890104 Mobile Telephone Networks and Services @ 50%
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