CQI approaches for evaluating management development programs: a case study with health service managers from geographically remote settings

Onnis, Leigh-Ann, Hakendorf, Marcia, Diamond, Mark, and Tsey, Komla (2019) CQI approaches for evaluating management development programs: a case study with health service managers from geographically remote settings. Evaluation and Program Planning, 74. pp. 91-101.

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Abstract

Health systems are known for being complex. Yet, there is a paucity of evidence about programs that successfully develop competent frontline managers to navigate these complex systems. There is even less evidence about developing frontline managers in areas of contextual complexity such as geographically remote and isolated health services. This study used a customised management development program containing continuous quality improvement (CQI) approaches to determine whether additional levels of evaluation could provide evidence for program impact. Generalisability is limited by the small sample size; however, the findings suggest that continuous improvement approaches, such as action learning workplace-based CQI projects not only provide for real-world application of the manager’s learning; they can potentially produce the type of data needed to conduct evaluations for organisational impact and cost-benefits. The case study contributes to the literature in an area where there is a scarcity of empirical research. Further, this study proposes a pragmatic method for using CQI approaches with existing management development programs to generate the type of data needed for multilevel evaluation.

Item ID: 57899
Item Type: Article (Research - C1)
ISSN: 1873-7870
Related URLs:
Funders: Centre of Research Excellence: An Innovation Platform for Integrated Quality Improvement in Indigenous Primary Health Care (CRE-IQI)
Projects and Grants: CRE-IQI, funded by the NHMRC ID 1078927
Date Deposited: 25 Jun 2019 00:12
FoR Codes: 16 STUDIES IN HUMAN SOCIETY > 1604 Human Geography > 160499 Human Geography not elsewhere classified @ 50%
10 TECHNOLOGY > 1006 Computer Hardware > 100605 Performance Evaluation; Testing and Simulation of Reliability @ 50%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services @ 50%
97 EXPANDING KNOWLEDGE > 970116 Expanding Knowledge through Studies of Human Society @ 50%
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