Organizational ethnic diversity and employees’ satisfaction with hygiene and motivation factors: a comparative IPA approach
Hsiao, Aaron, Ma, Emily, and Auld, Christopher (2017) Organizational ethnic diversity and employees’ satisfaction with hygiene and motivation factors: a comparative IPA approach. Journal of Hospitality Marketing and Management, 26 (2). pp. 144-163.
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Abstract
This study investigates employees’ perceptions of hygiene and motivation factors in Taiwanese hotels. Using a comparative importance–performance analysis approach, the study also examines the differences between the perceptions of employees in low- and high-diversity organizations. The results reveal that employees in hotels with a high level of organizational diversity reported higher levels of employee job satisfaction than did employees in hotels with low levels. The authors discuss the theoretical and empirical implications of their findings.
| Item ID: | 54157 |
|---|---|
| Item Type: | Article (Research - C1) |
| ISSN: | 1936-8623 |
| Keywords: | Hertzberg’s two-factor theory; importance–performance analysis; organizational diversity; Taiwan |
| Date Deposited: | 19 Jun 2018 02:17 |
| FoR Codes: | 44 HUMAN SOCIETY > 4410 Sociology > 441016 Urban sociology and community studies @ 100% |
| SEO Codes: | 97 EXPANDING KNOWLEDGE > 970116 Expanding Knowledge through Studies of Human Society @ 100% |
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