Organizational ethnic diversity and employees’ satisfaction with hygiene and motivation factors: a comparative IPA approach

Hsiao, Aaron, Ma, Emily, and Auld, Christopher (2017) Organizational ethnic diversity and employees’ satisfaction with hygiene and motivation factors: a comparative IPA approach. Journal of Hospitality Marketing and Management, 26 (2). pp. 144-163.

[img] PDF (Published Version) - Published Version
Restricted to Repository staff only

View at Publisher Website: https://doi.org/10.1080/19368623.2016.11...
 
4
1


Abstract

This study investigates employees’ perceptions of hygiene and motivation factors in Taiwanese hotels. Using a comparative importance–performance analysis approach, the study also examines the differences between the perceptions of employees in low- and high-diversity organizations. The results reveal that employees in hotels with a high level of organizational diversity reported higher levels of employee job satisfaction than did employees in hotels with low levels. The authors discuss the theoretical and empirical implications of their findings.

Item ID: 54157
Item Type: Article (Research - C1)
ISSN: 1936-8623
Keywords: Hertzberg’s two-factor theory; importance–performance analysis; organizational diversity; Taiwan
Date Deposited: 19 Jun 2018 02:17
FoR Codes: 16 STUDIES IN HUMAN SOCIETY > 1608 Sociology > 160810 Urban Sociology and Community Studies @ 100%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970116 Expanding Knowledge through Studies of Human Society @ 100%
Downloads: Total: 1
More Statistics

Actions (Repository Staff Only)

Item Control Page Item Control Page