Internet adoption in travel agents across the United Arab Emirates (UAE): evidence from four Emirates

Dahms, Sven, and Dubey, Anil Roy (2015) Internet adoption in travel agents across the United Arab Emirates (UAE): evidence from four Emirates. Anatolia: an international journal of tourism and hospitality research, 26 (1). pp. 85-88.

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[Extract] Internet adoption has been widely discussed in the context of travel agents (TAs) such as in regard to supplier-networks (e.g. Andreau, Alda, Bigne, & Mattila, 2010), traveler relationship development (Harris & Duckworth, 2005), or the TA industry at large (Abou Shouk, Lim, & Megicks, 2013). Some of the key benefits derived from Internet adoption for the economy and companies are faster design and delivery of new products, direct access to new markets, increased productivity, and hence a contribution to economic growth (Poon, 1993). Small- and medium-sized companies (SMEs) are often seen as the backbone of economies in developing and developed countries (Manochehri, Al-Esmail, & Ashrafi, 2012). TAs, being a substantial part of the SME service sector, are seen as playing an important role in this context (Andreau et al., 2010). This research note investigates Internet adoption in TAs across the United Arab Emirates (UAE). The UAE isa particular case; however, given its relatively fast growing economy, political stability, and on average affluent population, the study could provide revealing insights which might be transferred to other Gulf Cooperation Council (GCC) countries.

Item ID: 52811
Item Type: Article (Short Note)
ISSN: 1300-4220
Date Deposited: 13 Apr 2018 01:21
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150601 Impacts of Tourism @ 100%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services @ 100%
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