Management of Shared Service Centers in Asia: Examples from Malaysia and Singapore

Klimkeit, Dirk, and K., Thirumaran (2018) Management of Shared Service Centers in Asia: Examples from Malaysia and Singapore. GRIN Verlag, Munich, Germany.

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Abstract

Asia Pacific represents the most diverse region in the world, with more than fifty different countries, languages, regulations, currencies, and significant cultural nuances. In addition, it has possessed the fastest-growing economy in the world over the last two decades. In this context, companies doing business in this region must learn to structure their growth and reduce their risks in this complex environment. The rise of shared service organizations over the same period of time has been a key solution to this context.

In the Asia Pacific region, Malaysia has emerged as a major location for operating shared service organizations. The country presents unique attributes, including the coexistence of almost all Asian languages, high-quality education, growing skills, and a strong willingness from the government to attract foreign investments. This book provides rich insights into the principal aspects of shared service organizations in Asia Pacific, particularly in Malaysia, covering the fundamentals, key frameworks, and new trends.

Research Statement

Research Background This is a study of management of Shared Service Centers in Malaysia and Singapore. The book examines the way in which these SSCs operates in the areas of robotics process automation, governance, human resources and accounting processes among other business services.
Item ID: 52003
Item Type: Book (Edited)
ISBN: 978-3-668-60137-6
Keywords: shared service centers; GBS; robotics process automation; knowledge intensive services; internal organization and governance
Date Deposited: 17 Jan 2018 04:04
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150301 Business Information Management (incl Records, Knowledge and Information Management, and Intelligence) @ 50%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement @ 30%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150308 International Business @ 20%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9002 Property, Business Support Services and Trade > 900201 Administration and Business Support Services @ 50%
90 COMMERCIAL SERVICES AND TOURISM > 9001 Financial Services > 900199 Financial Services not elsewhere classified @ 50%
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