A study on issues confronted by bank account holders on usage of financial products and services in Vellore District, Tamil Nadu

Desti, Kannaiah (2017) A study on issues confronted by bank account holders on usage of financial products and services in Vellore District, Tamil Nadu. International Journal of Applied Business and Economic Research, 15 (21). pp. 17-21.

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Abstract

This paper discusses the issues confronted by bank account holders on the usage of financial products and services in Vellore district, Tamil Nadu. A total of 385 respondents were considered as the sample for this study using simple random sampling. Through survey method, a questionnaire was used to collect data. Variables such as high transaction charges, lack of help desk, transaction timeout, un-transparent transaction charges, security concern and complex procedures were used in this study. It was found that high transaction charges and lack of help desk were found as major problems to use financial services. It was suggested that technology could be modified according to vulnerable such as old age, women and illiterate so that entire population will able to use financial services.

Item ID: 51507
Item Type: Article (Scholarly Work)
ISSN: 0972-7302
Keywords: financial services; usage; issues; bank account holders; Vellore District
Date Deposited: 09 Nov 2017 05:51
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1502 Banking, Finance and Investment > 150299 Banking, Finance and Investment not elsewhere classified @ 50%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1504 Commercial Services > 150499 Commercial Services not elsewhere classified @ 50%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9001 Financial Services > 900199 Financial Services not elsewhere classified @ 50%
90 COMMERCIAL SERVICES AND TOURISM > 9099 Other Commercial Services and Tourism > 909999 Commercial Services and Tourism not elsewhere classified @ 50%
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