Making sense of tourist shopping research: a critical review

Jin, Haipeng, Moscardo, Gianna, and Murphy, Laurie (2017) Making sense of tourist shopping research: a critical review. Tourism Management, 62. pp. 120-134.

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Abstract

Shopping is a common activity for many tourists, but research into this phenomenon is piecemeal and fragmented. This paper provides a critical review of tourist shopping research with the aims of identifying progress, presenting a descriptive framework, and suggesting new areas and approaches for research. The paper identifies main themes in tourist shopping research based on a "4W2H" framework that examines who (segmentation), what (product), why (motivation), where (setting and service), how (behaviour and experience) and how much (expenditure). Attention then shifts to a review of conceptual, theoretical and methodological issues. The findings show that the area is dominated by quantitative studies and a reliance on four generic concepts e customer satisfaction, motivation, culture and attitude. A lack of appropriate and specific theoretical foundations is a major problem for the area and the paper concludes with a discussion of key topics that merit further attention and that could address this problem.

Item ID: 48799
Item Type: Article (Research - C1)
ISSN: 1879-3193
Keywords: tourist shopping; tourist satisfaction; tourist motivation; cross-cultural research
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A version of this publication was included as Chapter 2 of the following PhD thesis: Jin, Haipeng (2019) Understanding Chinese tourist shopping in Australia: a social practice. PhD thesis, James Cook University, which is available Open Access in ResearchOnline@JCU. Please see the Related URLs for access.

Date Deposited: 28 Apr 2017 02:08
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900399 Tourism not elsewhere classified @ 100%
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