Up in smoke? The impact of smog on risk perception and satisfaction of international tourists to Beijing

Li, Jing, Pearce, Philip L., Morrison, Alastair M., and Wu, Bihu (2016) Up in smoke? The impact of smog on risk perception and satisfaction of international tourists to Beijing. International Journal of Tourism Research, 18 (4). pp. 373-386.

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Abstract

This research explored the perceptions of on-site international tourists towards the smog in Beijing. A scale measuring the degree of tourists' concern about smog conditions was developed. The links among smog concern, risk perception, trip satisfaction and destination loyalty were tested with a structural equation model. Direct relationships were found for the hypothesized effects of smog concern on risk perception and satisfaction. Further, the influence of risk perception on reducing satisfaction as well as the role of satisfaction in forming revisit intention (loyalty) was identified. The broad concerns of this study are applicable across all key Chinese tourism cities visited by international tourists.

Item ID: 43157
Item Type: Article (Research - C1)
ISSN: 1522-1970
Keywords: Beijing; loyalty; risk perception; satisfaction; smog
Date Deposited: 28 Mar 2016 23:31
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150606 Tourist Behaviour and Visitor Experience @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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