Stewart, Lee (2015) Managing conflict. In: Birks, Melanie, Chapman, Ysanne B., and Davis, Jenny, (eds.) Professional and Therapeutic Communication. Oxford University Press, Melbourne, VIC, Australia, pp. 245-257.

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Abstract

[Extract] Conflict can be defined as:

"... a form of relating or interacting where we find ourselves (either as individuals or groups) under some sort of perceived threat to our personal or collective goals. These goals are usually to do with our interpersonal wants. These perceived threats may be either real or imagined. (Vallence & McWilliam 1987, cited in Condliffe 2012, p. 3)

Conflict among people is as inevitable as the sun rising every day. Because we have needs, interests and values that differ, human beings are given to fighting over those differences. For health professionals, the phenomenon of workplace conflict can be particularly fraught. Not only can poorly managed conflict cause distress for nurses, midwives, doctors, physiotherapists and others, it can also result in poorer outcomes for clients of the health service. This chapter examines the concept of conflict and explores strategies for its management through critical and reflective problem-solving.

Item ID:	42476
Item Type:	Book Chapter (Teaching Material)
ISBN:	978-0-19-559106-4
Related URLs:	http://researchonline.jcu.edu.au/41508/
Additional Information:	This chapter appears in the following publication, a record for which can be accessed using the link in the Related URLs field: Birks, Melanie, Chapman, Ysanne B., and Davis, Jenny (2015) Professional and Therapeutic Communication. Oxford University Press, Melbourne, VIC, Australia.
Date Deposited:	20 Jun 2016 03:28
FoR Codes:	11 MEDICAL AND HEALTH SCIENCES > 1199 Other Medical and Health Sciences > 119999 Medical and Health Sciences not elsewhere classified @ 100%
SEO Codes:	92 HEALTH > 9299 Other Health > 929999 Health not elsewhere classified @ 100%
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