Academic service climate as a source of competitive advantage: leverage for university administrators

Martin, Angela, Kennedy, Barbara, and Stocks, Belinda (2006) Academic service climate as a source of competitive advantage: leverage for university administrators. Education Research and Perspectives, 33 (1). pp. 139-160.

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The psychological climate literature examines links between facets of climate, such as service orientation and a range of individual and organisational outcomes including work attitudes and performance. This study investigated the relationship between the service climate of an Australian university and outcomes important to its' key stakeholders. A measure of service climate was developed for use in an academic setting, and the reliability and criterion validity examined. Questionnaire data were collected from 340 staff and 1196 students. Results showed the measure of academic service climate to be internally consistent and strongly associated with employee work attitudes, and student evaluations. Implications for academic administrators are discussed.

Item ID: 4224
Item Type: Article (Research - C1)
ISSN: 0311-2543
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First published in Education Research and Perspectives (2006, Vol. 33, Issue 1). © Education Research and Perspectives. Reproduced with permission from Education Research and Perspectives.

Date Deposited: 21 Sep 2009 02:16
FoR Codes: 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170199 Psychology not elsewhere classified @ 100%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970117 Expanding Knowledge in Psychology and Cognitive Sciences @ 100%
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