An exploratory analysis of planning characteristics in Australian visitor attractions

Benckendorff, Pierre J. (2006) An exploratory analysis of planning characteristics in Australian visitor attractions. Asia Pacific Journal of Tourism Research, 11 (1). pp. 43-63.

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This paper provides an exploratory analysis of the planning practices of 408 Australian attraction operators. The results indicate that attraction managers can be divided into four categories: those that do not engage in any formal planning, those that adopt a short-term planning approach, those that develop long-term plans, and those that use both short-term and long-term planning approaches. An evaluation of the sophistication of attraction planning showed a bipolar distribution. Attraction managers favored a planning horizon of three or five years, and were inclined to involve their employees in the planning process. Managers relied strongly on their own research and tourism industry intelligence when formulating business plans. The content of plans tended to focus on operational activities, financial planning and marketing. The study provides a benchmark for the comparison of attraction planning efforts in various contexts.

Item ID: 4125
Item Type: Article (Research - C1)
ISSN: 1094-1665
Keywords: attractions; Australia; benchmarking; planning; strategy; tourism
Date Deposited: 29 Oct 2009 23:28
FoR Codes: 16 STUDIES IN HUMAN SOCIETY > 1605 Policy and Administration > 160513 Tourism Policy @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900303 Tourism Infrastructure Development @ 100%
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