Knowledge sharing in IT consultant and SME interactions

Bradshaw, Adrian, Pulakanam, Venkateswarlu, and Cragg, Paul (2015) Knowledge sharing in IT consultant and SME interactions. Australasian Journal of Information Systems, 19. pp. 197-217.

PDF (Published Version) - Published Version
Available under License Creative Commons Attribution Non-commercial.

Download (198kB) | Preview
View at Publisher Website:


Many small and medium enterprises (SMEs) depend on consultants to overcome knowledge barriers, especially for IT projects. This paper aims to determine how IT consultants affect the IT knowledge of SMEs when IT consultants and SMEs interact. Data were collected using face-to-face interviews with both IT consultants and SME managers. The study is the first to identify what and how SMEs learn from consultants during an IT implementation project. Consultants help SMEs gain different types of knowledge, employing a broad range of knowledge sharing mechanisms. As consultants are an important part of the knowledge creation processes of SMEs, SMEs should strive to form long-term relationships with consultants and use these interactions to develop IT knowledge within the SME.

Item ID: 41193
Item Type: Article (Research - C1)
ISSN: 1326-2238
Keywords: knowledge sharing mechanisms; knowledge assets; IT projects; IT consultants; SME; accounting information systems
Additional Information:

© 2015 Bradshaw, Pulakanam, Cragg. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited.

Date Deposited: 05 Nov 2015 04:04
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150301 Business Information Management (incl Records, Knowledge and Information Management, and Intelligence) @ 80%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150314 Small Business Management @ 20%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970108 Expanding Knowledge in the Information and Computing Sciences @ 100%
Downloads: Total: 1077
Last 12 Months: 102
More Statistics

Actions (Repository Staff Only)

Item Control Page Item Control Page