The multi-faceted characteristics of IT-enabled organizational effectiveness

Govindan, Marthandan, and Tang, Chun Meng (2009) The multi-faceted characteristics of IT-enabled organizational effectiveness. In: Proceedings of the Symposium on Progress in Information and Communication Technology, pp. 105-110. From: SPICT 09: Symposium on Progress in Information and Communication Technology, 7-8 December 2009, Kuala Lumpur, Malaysia.

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Abstract

This paper reckons that evidence of information technology (IT) business value can be found by examining how IT can help in improving effectiveness at the organizational level, i.e. IT-enabled organizational effectiveness. Using this as a point of departure, a questionnaire survey was conducted to collect responses from managing directors and chief executive officers of 147 enterprise resource planning (ERP)-adopting organizations in Malaysia. Statistical results provide support for the multi-faceted characteristics of IT-enabled organizational effectiveness. Exploratory higher order factor analyses reveal that IT-enabled organizational effectiveness can be modeled, at a higher-order abstraction level, as a third-order construct which is composed of three second-order constructs and ten first-order constructs.

Item ID: 40799
Item Type: Conference Item (Presentation)
Keywords: IT business value, organizational effectiveness, balanced scorecard, enterprise resource planning, IT evaluation
Date Deposited: 31 Aug 2017 03:56
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150302 Business Information Systems @ 50%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150307 Innovation and Technology Management @ 50%
SEO Codes: 86 MANUFACTURING > 8616 Computer Hardware and Electronic Equipment > 861604 Integrated Systems @ 100%
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