Spencer, David, and Hardy, Samantha (2014) Dispute resolution in the workplace. In: Spencer, David, and Hardy, Samantha, (eds.) Dispute Resolution in Australia: cases, commentary and materials. Thomson Reuters, Sydney, NSW, Australia, pp. 585-647.

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Abstract

[Extract][10.05] Dispute resolution in the workplace covers a range of conflicts, processes and regulatory frameworks. Broadly speaking, there are two main categories of conflicts affecting organisations: internal conflicts, between employees and between employees and management; and external conflicts, between the organisation and/or its representatives and outsiders such as clients, customers, contractors or regulatory bodies. This chapter will focus on the first category, conflict within the workplace. Conflict is prevalent within workplaces, and recent research has demonstrated that managing conflict is a time-consuming and costly exercise for organisations and their managers. The types of conflicts that might arise within an organisation include: conflicts between employees (based on differences in personality, work styles, goals, etc); conflicts between an employee and a manager about performance issues; and conflicts between groups of employees (perhaps represented by a union) and management about working conditions and pay. Particular types of workplace conflict might include issues of bullying and harassment, discrimination, and unfair dismissal, as well as more minor conflicts between employees around day-to-day workplace activities and personality differences.

Item ID:	39255
Item Type:	Book Chapter (Research - B1)
ISBN:	978-0-455-232676
Keywords:	coaching, conflict, conflict management, conflict resolution, criminal law, dispute resolution, industrial relations, restorative justice, workplace conflict, workplace conflict management
Related URLs:	http://researchonline.jcu.edu.au/38995/
Additional Information:	"Another new chapter deals with workplace dispute resolution reflecting the fact that various governments have resources their industrial relations commissions to attempt a consensual resolution before allowing parties to embark on a full hearing of the dispute" -- Preface. The record for the 3rd edition of Dispute Resolution can be accessed from the Related URLs link below.
Date Deposited:	21 Jun 2015 07:02
FoR Codes:	18 LAW AND LEGAL STUDIES > 1801 Law > 180123 Litigation, Adjudication and Dispute Resolution @ 100%
SEO Codes:	94 LAW, POLITICS AND COMMUNITY SERVICES > 9404 Justice and the Law > 940499 Justice and the Law not elsewhere classified @ 100%
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