Addressing bullying of student nurses on clinical placements: the ARRCA resolution model

Birks, Melanie, Budden, Lea M., Park, Tanya, Simes, Tracey, and Bagley, Tracy (2014) Addressing bullying of student nurses on clinical placements: the ARRCA resolution model. In: Emerson, Tod S., (ed.) New Developments in Nursing Education Research: nursing issues, problems and challenges. Nursing: issues, problems and challenges . Nova, New York, NY, USA, pp. 61-75.

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Bullying is a major problem in nursing. Baccalaureate nursing students can be exposed to this type of uncivil behaviour on clinical placement in healthcare facilities. Witnessing or experiencing bullying can cause psychological distress in students, negatively affecting their learning and possibly leading them to leave the nursing profession early. Universities have a duty of care to support students during their studies. Clear guidelines and processes are needed to manage incidents where students have been the victims of bullying while on clinical placement. This paper introduces the ARRCA (Acknowledgement, Recording, Referral, Conciliation and Action) Resolution Model. This model has been developed by the authors in response to increasing numbers of cases where students report bullying. The intention of creating the model was to facilitate a structured investigation of bullying claims, provide each party with the opportunity to reflect on what has occurred and direct an appropriate course of action. Universities, like other modern organisations, must assume zero tolerance to bullying, particularly in relation to students who are vulnerable in the clinical environment. The ARRCA Resolution Model can be applied in other contexts in which conflict or harassment occurs.

Item ID: 37151
Item Type: Book Chapter (Reference)
ISBN: 978-1-63463-114-3
Keywords: bullying, nursing bullying, clinical placement bullying, nursing students
Date Deposited: 19 Mar 2015 00:11
FoR Codes: 11 MEDICAL AND HEALTH SCIENCES > 1110 Nursing > 111099 Nursing not elsewhere classified @ 50%
13 EDUCATION > 1302 Curriculum and Pedagogy > 130209 Medicine, Nursing and Health Curriculum and Pedagogy @ 50%
SEO Codes: 92 HEALTH > 9202 Health and Support Services > 920210 Nursing @ 100%
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