Laws, Eric (2006) Considerations in improving tourism and hospitality service systems. In: Prideaux, Bruce, Moscardo, Gianna, and Laws, Eric, (eds.) Managing Tourism and Hospitality Services: theory and international applications. CABI, Oxfordshire, UK, pp. 225-236.

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Abstract

Aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. This book contains 28 chapters by international experts, highlighting the tensions and challenges in tourism and hospitality services management.

Item ID:	3590
Item Type:	Book Chapter (Research - B1)
ISBN:	1-84593-012-6
Keywords:	hospitality; service systems; tourism
Related URLs:	http://www.cabi.org
Date Deposited:	12 Nov 2009 02:01
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100%
SEO Codes:	90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900303 Tourism Infrastructure Development @ 100%
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