Quality and service management perspectives

Laws, Eric, Prideaux, Bruce, and Moscardo, Gianna (2006) Quality and service management perspectives. In: Prideaux, Bruce, Moscardo, Gianna, and Laws, Eric, (eds.) Managing Tourism and Hospitality Services: theory and international applications. CABI, Oxfordshire, UK, pp. 1-14.

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Aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. This book contains 28 chapters by international experts, highlighting the tensions and challenges in tourism and hospitality services management.

Item ID: 3586
Item Type: Book Chapter (Research - B1)
ISBN: 978-1-84593-012-7
Keywords: hospitality; quality and service management; tourism
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Date Deposited: 11 Nov 2009 22:26
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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