Cruise tourism and organizational culture: the case for occupational communities

Lee-Ross, Darren (2006) Cruise tourism and organizational culture: the case for occupational communities. In: Dowling, Ross K., (ed.) Cruise Ship Tourism. CAB International, Oxfordshire, UK, pp. 41-50.

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Using a sociological perspective, this chapter introduces a cultural framework for identifying and understanding the attitudes and behaviour of 'hospitality workers' on cruise ships. The overall proposition is that cruise hospitality workers may form themselves into an 'Occupational Community', understood as a specific type of organizational culture. The chapter reviews the organizational structure and characteristics of cruise ships, and identifies parallels between working conditions on cruise ships and in onshore hotels.

Item ID: 3583
Item Type: Book Chapter (Research - B1)
ISBN: 1-84593-048-7
Keywords: cruise tourism; occupational communities; organizational culture
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Date Deposited: 17 Nov 2009 22:42
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150605 Tourism Resource Appraisal @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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