A study of key critical success factors (CSFs) for Enterprise Resource Planning (ERP) systems

Gupta, H., Aye, K.T., Balakrishnan, R., Rajagopal, S., and Nguwi, Y.-Y. (2014) A study of key critical success factors (CSFs) for Enterprise Resource Planning (ERP) systems. International Journal of Computer and Information Technology, 3 (4). pp. 813-818.

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Corporate adopt Enterprise Resource Planning System hoping to increase the efficiency and productivity of employees and ultimately increase sales revenue. However, many companies end up paying high price to implement the Enterprise Resource Planning System without benefiting from such systems. Most of these failures arise with Small and Medium Enterprises and resulted in many Small and Medium Enterprises refuse to take the initial step and invest in an Enterprise Resource Planning System. There is a lack of consolidation of literature documenting the success and failure factors behind it. This paper aims at consolidating the key critical success factors that typically govern the outcome of implementing Enterprise Resource Planning System in Small and Medium Enterprises. In this paper we attempt to relate the main critical success factors with the management decisions. Further, the critical success factors are ranked based on the importance to the success of the Enterprise Resource Planning System implementation.

Item ID: 34124
Item Type: Article (Scholarly Work)
ISSN: 2279-0764
Keywords: ERP, success factors, CSF, SME, developing countries, implementation, planning
Date Deposited: 16 Jul 2014 04:31
FoR Codes: 08 INFORMATION AND COMPUTING SCIENCES > 0806 Information Systems > 080699 Information Systems not elsewhere classified @ 100%
SEO Codes: 89 INFORMATION AND COMMUNICATION SERVICES > 8903 Information Services > 890399 Information Services not elsewhere classified @ 100%
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