Formulating, implementing and evaluating ERP in small and medium scale industries

Gupta, H., Aye, K.T., Balakrishnan, R., Rajagopal, S., and Nguwi, Y.-Y. (2014) Formulating, implementing and evaluating ERP in small and medium scale industries. International Journal of Advances in Computer Science and Technology, 3 (6). pp. 386-389.

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To increase the efficiency and productivity, Enterprise Resource Planning (ERP) systems are implemented in corporations. However, the implementation of ERP can be extremely tricky. Due to this, many small and medium enterprises (SMEs) fail to identify the importance of ERP and address its challenge. ERP has a big role to play particularly in developing countries. There is a need to motivate SMEs to implement ERP and make it a successful business in developing countries. This need is evident as SMEs play a vital role in the economic development and stability in the developing countries. However, only a handful of details are publicly available about the success and failure factors of the SMEs in the developing countries. To motivate SMEs, this work aims to provide a list of key critical success factors (CSF) found in various ERP systems in SME related literatures. We are proposing a generic matrix of the important CSFs found in literature. This work identified the top 3 CSFs to be the top management support, change management and project management. This work further proposes a model consisting of different phases of ERP implementation to be followed. In this paper, we attempt to relate the main CSFs with the management decisions. Further, the CSFs are ranked based on the correlation with the success of ERP implementation. This can benefit the SMEs which are considering or implementing ERP better.

Item ID: 33959
Item Type: Article (Research - C1)
ISSN: 2320-2602
Keywords: ERP, success factors, CSF, SME, developing countries, implementation, planning
Date Deposited: 11 Jul 2014 06:41
FoR Codes: 08 INFORMATION AND COMPUTING SCIENCES > 0899 Other Information and Computing Sciences > 089999 Information and Computing Sciences not elsewhere classified @ 100%
SEO Codes: 89 INFORMATION AND COMMUNICATION SERVICES > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified @ 100%
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