The job satisfaction- labour paradox: a case for intervention in the hospitality industry

Lee-Ross, Darren (2014) The job satisfaction- labour paradox: a case for intervention in the hospitality industry. In: Proceedings of the 24th Annual Council for Australasian University Tourism and Hospitality Education Conference. pp. 358-367. From: CAUTHE 2014: 24th Annual Council for Australasian University Tourism and Hospitality Education Conference, 10-13 February 2014, Brisbane, QLD, Australia.

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Abstract

The purpose of this paper is to identify current anomalies in labour turnover research in the hospitality industry. In doing so, it discusses the apparent job satisfaction/labour turnover paradox and offers an alternative approach by considering the impact of seasonality upon organizational culture. The paper reviews current studies which support the traditional links between commitment, job involvement, job satisfaction and labour turnover. It then offers a counterpoint accounting for 'uncontrollable' factors which are likely to impact upon this relationship. The originality of this paper here lies not in primary data analysis but by critically analyzing important related studies and synthesizing new outcomes in a manner previously under-represented in contemporary research studies.

Item ID: 32632
Item Type: Conference Item (Research - E1)
ISBN: 978-0-9870507-3-1
Keywords: organizational culture, seasonality, job satisfaction, hospitality
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Date Deposited: 05 Aug 2014 23:20
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150311 Organisational Behaviour @ 100%
SEO Codes: 91 ECONOMIC FRAMEWORK > 9104 Management and Productivity > 910402 Management @ 100%
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