Implications for destinations when low-cost carrier operations are disrupted: the case of Tiger Airlines Australia

Prideaux, Bruce, and Whyte, Randall (2013) Implications for destinations when low-cost carrier operations are disrupted: the case of Tiger Airlines Australia. In: Chen, Joseph, (ed.) Advances in Hospitality and Leisure. Advances in Hospitality and Leisure, 9 . Emerald Insight, Bingley, UK, pp. 99-118.

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Abstract

In recent decades there have been substantial changes in the structure of the global airline industry commencing with deregulation closely followed by the emergence of Low-Cost Carriers (LCCs). LCCs have greatly increased the opportunities for affordable air travel by generating considerable opportunities for many destinations to tap into new markets. This paper examines a range of issues related to the operation of LCCs and how destinations may be adversely affected when problems emerge. Specifically the paper examines problems that arose in Australia in 2011 when Tiger Airways Australia was grounded for an extended period. Until its grounding the airline, while having a poor reputation for on-time service and customer service, did have a significant impact on airfares which rose on average by 15% during the period of it was grounded.

Item ID: 32624
Item Type: Book Chapter (Research - B1)
ISBN: 978-1-78190-746-7
Keywords: Tiger Airways; Singapore Airlines; low-cost carrier; destinations; airline grounding
Date Deposited: 01 May 2014 06:26
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900399 Tourism not elsewhere classified @ 100%
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