Resilience as a mediator of self-control demands on wellbeing and job satisfaction in client focused work roles

George, M., and Caltabiano, M. (2013) Resilience as a mediator of self-control demands on wellbeing and job satisfaction in client focused work roles. In: Abstracts from the Inaugural Australian Psychological Society Health Psychology Conference, p. 7. From: Inaugural Australian Psychological Society Health Psychology Conference, 5-6 April 2013, Cairns, QLD, Australia.

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Abstract

The purpose of this study was to explore whether resilience acted as a health protective factor influencing an employee's ability to manage those demands for self-control placed upon them by the nature of their work, and how this influence interacted with employee well-being and job satisfaction. All participants held tertiary health professional qualifications and worked as vocational rehabilitation consultants in a large public sector organization. 1023 employees were invited to participate in the study and 33% (n = 341) responded. 86% (n = 292) were female. Generic information was gathered and the following tests administered: Self Control Demands (SCD); Resilience Scale for Adults (RSA); Job Satisfaction Scale (JSS) and the Depression, Anxiety, Stress Scale-21 (DASS-21). The results support recent findings that self-control demands are a source of stress at work, and demonstrate that resilience mediates the influence of self-control demands on employee wellbeing and job satisfaction. These relationships are important in the complex person-work environment and warrant the attention of Human Resource managers in workforce planning.

Item ID: 30693
Item Type: Conference Item (Abstract / Summary)
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Date Deposited: 20 Feb 2014 00:11
FoR Codes: 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170106 Health, Clinical and Counselling Psychology @ 50%
17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170107 Industrial and Organisational Psychology @ 50%
SEO Codes: 92 HEALTH > 9205 Specific Population Health (excl. Indigenous Health) > 920504 Occupational Health @ 100%
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