Schmidt, Peter, and Berrell, Mike (2007) Western and eastern approaches to crisis management for global tourism: some differences. In: Laws, Eric, Prodeaux, Bruce, and Chon, Kaye, (eds.) Crisis Management in Tourism. CAB International, Oxon, UK, pp. 66-80.

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Abstract

This chapter briefly sketches the evolution of approaches to crisis management in the West and discusses the extent to which responses to a crisis are determined or at least substantially shaped by one's national culture. In the context of the expanding global tourism industry, it is argued that the issue of the cultural architecture of crisis management cannot be ignored. Crisis management in Malaysia is discussed, providing an example of approaches to crisis management in a non-Western context.

Item ID:	2959
Item Type:	Book Chapter (Research - B1)
ISBN:	978-1-84593-047-9
Keywords:	crisis management; global tourism; western culture; eastern culture
Related URLs:	http://www.cabi.org/
Date Deposited:	17 Nov 2009 23:34
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100%
SEO Codes:	90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
Downloads:	Total: 3
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