Affective web service design

Song, Insu, and Governatori, Guido (2006) Affective web service design. Lecture Notes in Computer Science, 4099. pp. 71-80.

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In this paper, we propose that, in order to improve customer satisfaction, we need to incorporate communication modes (e.g., speech act) in the current standards of web services specifications. We show that with the communication modes, we can estimate various affects on service consumers during their interactions with web services.With this information, a web-service management system can automatically prevent and compensate potential negative affects, and even take advantage of positive affects.

Item ID: 27836
Item Type: Article (Research - C1)
ISBN: 978-3-540-36667-6
ISSN: 1611-3349
Keywords: e-commerce, AI human computer interaction
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Presented at 9th Pacific Rim International Conference on Artificial Intelligence Guilin, China, August 7-11, 2006

Date Deposited: 04 Jul 2013 05:32
FoR Codes: 08 INFORMATION AND COMPUTING SCIENCES > 0801 Artificial Intelligence and Image Processing > 080101 Adaptive Agents and Intelligent Robotics @ 100%
SEO Codes: 89 INFORMATION AND COMMUNICATION SERVICES > 8902 Computer Software and Services > 890201 Application Software Packages (excl. Computer Games) @ 100%
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