Affective core-banking services for microfinance

Song, Insu, and Vong, John (2013) Affective core-banking services for microfinance. In: Lee, Roger, (ed.) Computer and Information Science. Studies in Computational Intelligence, 493 . Springer, Cham, Switzerland, pp. 91-102.

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In this paper, we present a mobile phone-based banking system, called ACMB (Affective Cashless Mobile Banking), for microfinance. ACMB is designed to provide banking services to the world’s unbanked population of 2.2 billion. To enable interoperability between various microfinance institutions over a heterogeneous network of mobile devices, cell-phone networks and internet ser-vices, we define MSDL (Microfinance Service Definition Language) based on WSDL (Web Service Definition Language). MSDL includes a binding for SMS for service queries and utilization. To ensure that the banking service provides an acceptable level of usability and user experience, ACMB incorporates a well-behaved service interface, which informs the design to create affective banking services based on human emotion models. ACMB was implemented on an Android tablet and evaluated with 147 participants, who performed 804 transactions and exchanged 2,412 SMS messages over a three hour testing period. The results suggest that an ACMB core-banking server on a low-cost mobile device can serve over 15,000 microfinance customers. Therefore, the systems appears to be suitable for most microfinance institutions.

Item ID: 27711
Item Type: Book Chapter (Research - B1)
ISBN: 978-3-319-00803-5
ISSN: 1860-949X
Keywords: mobile money, mobile payments, mobile banking, micro-enterprise, microfinance, cashless economy, affective computing
Date Deposited: 19 Jun 2013 01:27
FoR Codes: 08 INFORMATION AND COMPUTING SCIENCES > 0801 Artificial Intelligence and Image Processing > 080101 Adaptive Agents and Intelligent Robotics @ 50%
08 INFORMATION AND COMPUTING SCIENCES > 0805 Distributed Computing > 080502 Mobile Technologies @ 50%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9001 Financial Services > 900101 Finance Services @ 50%
89 INFORMATION AND COMMUNICATION SERVICES > 8902 Computer Software and Services > 890201 Application Software Packages (excl. Computer Games) @ 25%
89 INFORMATION AND COMMUNICATION SERVICES > 8902 Computer Software and Services > 890202 Application Tools and System Utilities @ 25%
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