Working with consumers

Usher, Kim, and Foster, Kim (2012) Working with consumers. In: Elder, Ruth, Evans, Katie, and Nizette, Debra, (eds.) Psychiatric and Mental Health Nursing. Elsevier, Sydney, NSW, pp. 453-472.

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[Extract] This chapter outlines interpersonal skills related to mental health nursing assessment and intervention. A particular focus is on working with consumers who are at risk of harm. The chapter is based on a perspective that values the strengths and skills of the mental health nurse and the mental health consumer, while recognising that both can have vulnerabilities (Hem and Heggen 2003). The chapter is divided into two sections. It begins with an overview of the communication skills that underpin the therapeutic nurse-consumer relationship and nurses' interactions with supporting others such as families and carers. A strengths approach to working with consumers and families and carers is outlined. Communications skills are also fundamental when the mental health nurse is working with consumers in special situations. Issues related to nurse vulnerabilities are discussed in this section, particularly in relation to use of self. The second section discusses risk. In this section the use of interpersonal skills in the management of clients at risk of self-harm, suicide, aggression and violence is addressed. Special attention is given to risk assessment. Tools to aid assessment, and subsequent nursing interventions are included.

Item ID: 26320
Item Type: Book Chapter (Teaching Material)
ISBN: 978-0-7295-4098-8
Keywords: aggression; communication skills; informed choice; professional boundaries; suicide; therapeutic relationship; violence
Date Deposited: 15 Apr 2013 01:21
FoR Codes: 11 MEDICAL AND HEALTH SCIENCES > 1110 Nursing > 111005 Mental Health Nursing @ 100%
SEO Codes: 92 HEALTH > 9202 Health and Support Services > 920209 Mental Health Services @ 50%
92 HEALTH > 9202 Health and Support Services > 920210 Nursing @ 50%
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