Pearce, Philip L., and Kanlayanasukho, Vorawan (2012) Humour and scams in guided tours; synthesising issues from embodied international experiences. In: Advances in Hospitality and Tourism Marketing & Management Conference. pp. 1-7. From: 2nd Advances in Hospitality and Tourism Marketing & Management Conference, 31 May - 3 June 2012, Corfu, Greece.

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Abstract

Electronic guiding tools challenge the future of tourist guides in some settings. In an attempt to generate new insights into the human qualities of interpersonal interaction in "live" guided tours, ten cases were systematically drawn from a larger listing of documented, personally familiar tours featuring humour and tourist scams. Using a repertory grid style sorting task and the researchers' judgements, it was suggested that humour and incidents involving tourist scams were perceived by well defined constructs. For humour, specific humour and generic overall amusing qualities of the tour were important; for scams the dominant construct was the scam's seriousness.

Item ID:	26023
Item Type:	Conference Item (Non-Refereed Research Paper)
ISBN:	978-960-287-139-3
Keywords:	guided tours, humour, tourist scams, interpersonal interaction
Date Deposited:	20 May 2013 02:46
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150606 Tourist Behaviour and Visitor Experience @ 100%
SEO Codes:	90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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