Annoying tourist behaviors: perspectives of hosts and tourists in Macao

Loi, Kim Ieng, and Pearce, Philip L. (2012) Annoying tourist behaviors: perspectives of hosts and tourists in Macao. Journal of China Tourism Research, 8 (4). pp. 395-416.

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The study of annoying tourist behaviors is timely as key destinations in Asia welcome large waves of new arrivals. In this study in Macao, 728 respondents—half of whom were tourists and the other half local residents—provided ratings of the perceived frequency and levels of annoyance of 40 potentially problematic behaviors. The behaviors studied were identified by a two-step, inclusive, emic and conceptually driven process and classified with a new framework. The results provided evidence that a few select behaviors (smoking in public, spitting and littering, not flushing toilets, abusing service personnel) were both highly annoying and frequent. An action grid was developed to illustrate the behaviors across these two measurements. Most undesirable behaviors studied are not yet widely prevailing in Macao but these annoying behaviors could pose potential threat to stakeholders as the number of tourist arrivals continued to increase. The authors also linked the findings with numerous theories in the literature including those of cultural convergence, personal relevance, and self-serving biases in attribution. Communities seeking to manage less desirable behaviors can build their strategies based on these kinds of empirical findings.

Item ID: 25352
Item Type: Article (Research - C1)
ISSN: 1938-8179
Keywords: annoying tourist behaviors, Macao, host-tourist perceptions, coordinated management of meaning, personal relevance
Date Deposited: 11 Mar 2013 05:52
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150606 Tourist Behaviour and Visitor Experience @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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