Managing paradox in a world of knowledge

Murphy, Peter, and Pauleen, David (2007) Managing paradox in a world of knowledge. Management Decision, 45 (6). pp. 1008-1022.

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Purpose – The purpose of this paper is to argue that the successful management of creative employees in organisations that rely extensively on the development of intellectual capital must incorporate new thinking to manage the inevitable paradoxical situations that arise in such contexts.

Design/methodology/approach – The article explores and highlights conjunctions in several areas of current interest in management and global business, including social capital and intellectual capital, creativity and innovation, and arts firms and aesthetic management. Specifically, it links the development and maintenance of intellectual capital in large knowledge-forming organisations to the successful management of paradox.

Findings – The article highlights numerous areas where managing creative employees often clashes with traditional management practices. These areas include crossing organisational boundaries, rules around the use of personal and organisational time and space, locus of authority, and freedom to think.

Originality/value – The article suggests that managing paradox requires special knowledge and skills, key of which are reflexive knowledge, trust of those who are out of sight, acceptance of ambiguity in thought and action, and pattern thinking.

Item ID: 22564
Item Type: Article (Research - C1)
ISSN: 0025-1022
Keywords: intellectual capital, innovation, social networks
Date Deposited: 18 Sep 2012 02:30
FoR Codes: 14 ECONOMICS > 1401 Economic Theory > 140199 Economic Theory not elsewhere classified @ 50%
20 LANGUAGE, COMMUNICATION AND CULTURE > 2002 Cultural Studies > 200204 Cultural Theory @ 50%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970116 Expanding Knowledge through Studies of Human Society @ 100%
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