Managing patient involvement: provider perspectives on diabetes decision-making

Shortus, Tim, Kemp, Lynn, McKenzie, Suzanne, and Harris, Mark (2013) Managing patient involvement: provider perspectives on diabetes decision-making. Health Expectations, 16 (2). pp. 189-198.

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Background: Most studies of shared decision-making focus on acute treatment or screening decision-making encounters, yet a significant proportion of primary care is concerned with managing patients with chronic disease.

Aim: To investigate provider perspectives on the role of patient involvement in chronic disease decision-making.

Design: A qualitative, grounded theory study of patient involvement in diabetes care planning.

Setting and participants: Interviews were conducted with 29 providers (19 general practitioners, eight allied health providers, and two endocrinologists) who participated in diabetes care planning.

Results: Providers described a conflict between their responsibilities to deliver evidence-based diabetes care and to respect patients' rights to make decisions. While all were concerned with providing best possible diabetes care, they differed in the emphasis they placed on 'treating to target' or practicing 'personalized care'. Those preferring to 'treat to target' were more assertive, while 'personalized care' meant being more accepting of the patient's priorities. Providers sought to manage patient involvement in decision-making according to their objectives. 'Treating to target' meant involving patients where necessary to tailor care to their needs and abilities, but limiting patient involvement in decisions about the overall agenda. 'Personalized care' meant involving patients to tailor care to patient preference.

Discussion and conclusions: Respecting a patient's autonomy and delivering high-quality diabetes care are important to providers. At times it may not be possible to do both, so a careful balance is required. Involving patients in decision-making may be a means to this end, rather than an end in itself.

Item ID: 21551
Item Type: Article (Research - C1)
ISSN: 1369-7625
Keywords: chronic disease, shared decision-making
Date Deposited: 14 Jun 2012 00:08
FoR Codes: 11 MEDICAL AND HEALTH SCIENCES > 1117 Public Health and Health Services > 111717 Primary Health Care @ 50%
11 MEDICAL AND HEALTH SCIENCES > 1117 Public Health and Health Services > 111716 Preventive Medicine @ 50%
SEO Codes: 92 HEALTH > 9201 Clinical Health (Organs, Diseases and Abnormal Conditions) > 920104 Diabetes @ 70%
92 HEALTH > 9202 Health and Support Services > 920205 Health Education and Promotion @ 30%
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