Tourist perception of crowding and management approaches at tourism sites in Xi'an

Jin, Qian, and Pearce, Philip (2011) Tourist perception of crowding and management approaches at tourism sites in Xi'an. Asia Pacific Journal of Tourism Research, 16 (3). pp. 325-338.

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Tourism crowding management is an important part of sustainable development at tourist attractions. This study seeks to recognize visitors' perceptions of crowding and then identify tourism crowding management approaches for tourism sites in Xi'an, western China. Three kinds of study, which were designed using quantitative and qualitative techniques, were undertaken in Xi'an. In the first two studies the actual numbers of visitors at component parts of five tourist attractions were recorded. Next, visitor responses to these kinds of levels of crowding were assessed. In the third study senior managers were interviewed and asked to explain their approaches to crowding management. Taken together, the information collected from the three studies helped build a model that plots the driving forces shaping tourism crowding at tourism sites.

Item ID: 19350
Item Type: Article (Research - C1)
ISSN: 1741-6507
Keywords: crowding; tourism attraction; visitors' perceptions; management activities; crowding norms
Date Deposited: 07 Dec 2011 04:31
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150606 Tourist Behaviour and Visitor Experience @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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