Types of crises experienced by health organisations

Canyon, D.V., Adhikari, A., Cordery , T., Giguere-Simmonds , P., Huang , J., Nguyen , H., Watson, M., and Yang, D. (2010) Types of crises experienced by health organisations. Asia Pacific Journal of Health Management, 5 (2). pp. 58-64.

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Introduction: Changes in modern society have resulted in an increasing need for organisations to protect themselves, their employees and their interests from diverse risks and threats that include terrorism, litigation and threats to personal safety and reputation. This study aimed to investigate the occurrence of such crises to inform organisational planning and preparedness and to update managers on the types of crises likely to confront them.

Method: This study collected data from Chief Executive Officers or other key decision-makers from 2007 to 2008, on several categories of crisis types as experienced by five chiropractic practices, eight physiotherapy practices, five podiatry practices, five aged care facilities, six dental practices, 19 hospitals, 11 medical centres and 18 pharmacies.

Results: Hospitals experienced significantly more crises than other organisations apart from chiropractic practices and pharmacies. Dental clinics were disproportionately crisis prone in some areas and podiatry was the least crisis prone. Overall, product recalls occurred three to ten times more than most other types.

Conclusion: A large amount of variance in the number and type of crises experienced between different organisations was observed although specific types of crises were increasingly associated with diminished organisational size.

Item ID: 16653
Item Type: Article (Research - C1)
ISSN: 1833-3818
Keywords: crisis types, hospital crises, allied health crises
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Date Deposited: 06 May 2011 03:10
FoR Codes: 11 MEDICAL AND HEALTH SCIENCES > 1117 Public Health and Health Services > 111799 Public Health and Health Services not elsewhere classified @ 100%
SEO Codes: 92 HEALTH > 9204 Public Health (excl. Specific Population Health) > 920499 Public Health (excl. Specific Population Health) not elsewhere classified @ 100%
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