Tee, Sing What, Bowen, Paul L., Doyle, Peta, and Rohde, Fiona H. (2006) Data quality initiatives - striving for continuous improvements. In: Proceedings of the 1st Australasian Workshop on Information Quality. pp. 1-10. From: AusIQ 2006: 1st Australasian Workshop on Information Quality, 22-23 June 2006, Adelaide, SA, Australia.

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Abstract

Although managers consider accurate, timely, and relevant information as critical to the quality of their decisions, evidence of large variations in data quality abounds. Over a period of twelve months, the action research project reported herein attempted to investigate and track data quality initiatives undertaken by the participating organisation. The investigation focused on two types of errors: transaction input errors and processing errors. Whenever the action research initiative identified non-trivial errors, the participating organisation introduced actions to correct the errors and prevent similar errors in the future. Data quality metrics were taken quarterly to measure improvements resulting from the activities undertaken during the action research project. The action research project results indicated that for a mission-critical database to ensure and maintain data quality, commitment to continuous data quality improvement is necessary. Also, communication among all stakeholders is required to ensure common understanding of data quality improvement goals. The action research project found that to further substantially improve data quality, structural changes within the organisation and to the information systems are sometimes necessary. The major goal of the action research study is to increase the level of data quality awareness within all organisations and to motivate them to examine the importance of achieving and maintaining high-quality data.

Item ID:	1405
Item Type:	Conference Item (Research - E1)
ISBN:	978-1-920927-45-5
Keywords:	data quality; information quality; case study
Date Deposited:	30 Apr 2007
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1501 Accounting, Auditing and Accountability > 150105 Management Accounting @ 100%
SEO Codes:	89 INFORMATION AND COMMUNICATION SERVICES > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified @ 100%
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